X99 Game Privacy Policy — Our Commitment to Protecting Your Data

X99 game is a trusted online gaming and Sports Betting platform in Bangladesh. We are deeply committed to respecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This policy applies to both the x99 game website (x99game.app) and mobile application. It is in effect whenever you use our platform.

We believe transparency is the foundation of trust. This document is written in plain, simple language so you can clearly understand what we do with your information.

X99 game collects information in several ways. See the table below for full details:

X99 game uses your information for the following purposes:

• Account management: To create, maintain, and keep your account secure.
• Identity verification: To prevent underage access and protect against fraud.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly.
• Personalised experience: To deliver promotions and recommendations tailored to your preferences.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Security Monitoring: To detect and prevent suspicious activity.
• Platform Development: For statistical analysis to help us improve our services.

Your data will never be used for any purpose beyond those stated above.

X99 game does not sell your personal information. However, data may be shared in certain limited situations:

Service Provider Partners

We work with a number of trusted service providers — including payment processors, security firms, and technology partners. These partners only receive the data necessary for their specific roles and are bound by strict confidentiality agreements.

Legal Requirements

We may be legally required to disclose information in response to a court order or a lawful request from a government authority.

Change of Business

In the event of an ownership change or merger involving x99 game, user data may be transferred. You will be notified in advance.

X99 game uses cookies and similar technologies to enhance your browsing experience. A cookie is a small data file stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cannot be disabled.
• Functional Cookies: To remember your preferences — such as language and login details.
• Analytics Cookies: To understand how the platform is being used (all data is anonymised).

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

X99 game retains your information for specific periods:

• Account information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Transaction Records: 7 years (as required by financial regulations).
• Customer Support Information: Up to 3 years after a dispute is resolved.
• Cookie information: Up to 12 months.

Once the retention period expires, data is securely deleted or fully anonymised.

You have the following rights over your personal data:

X99 game is strictly for adults (18+). We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated data will be permanently deleted.

X99 game uses the following advanced security measures to protect your data:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Secure Data Centres: Data stored on internationally certified servers.
• Regular Security Audits: Audited by third-party security specialists.
• Restricted Access: Only authorised personnel have access to your information.
• Suspicious activity monitoring: Unusual account activity is detected automatically.

In the event of a security breach, we will notify you promptly and take all necessary steps to address it.

X99 game may update this Privacy Policy from time to time. When significant changes are made:

• A notification will be sent to your registered email address.
• Push notifications will be sent via the app.
• The "Last Updated" date at the top of this page will reflect any changes.
• 30 days' notice will be given before any changes take effect.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please reach out to us:

• Email: support@x99game.app
• Live Chat: Available 24/7 on the website or app
• Response Time: Usually within 24 hours