X99 Game FAQ — All Your Questions, Answered in One Place

No. Each person may only hold one account on x99 game. Opening multiple accounts using the same mobile number, email, or payment account is strictly prohibited and may result in all accounts being suspended.

Account verification at x99 game is in place to protect you. It ensures that only you can access your account. Without verification, withdrawal limits may apply. You can easily verify your account using a mobile OTP.

Yes, you can update your name, email, and mobile number from the profile section after logging in. However, some changes may require identity verification. For significant updates, please reach out to the support team.

Yes, you can close your x99 game account by emailing the support team. Before closing your account, make sure you have no remaining balance.

x99 game currently supports Mobile Pay, Nagad, Rocket, and other mobile banking methods. For more details, Payment Page View.

The minimum deposit amount on x99 game may vary depending on the payment method. Generally, deposits start from as low as ৳500. For specific details, Payment Page View.

Withdrawal requests are typically processed within 1–24 hours of submission. Verified accounts are processed faster. Slight delays may occur on bank holidays or outside office hours.

Start by collecting your transaction ID and a screenshot. Then contact the support team — issues are usually resolved within 30 minutes. Also double-check that your deposit was sent to the correct payment number.

x99 game generally does not charge any withdrawal fees. However, your mobile banking provider may apply a small charge. For specific terms, Payment Page View.

After registering with x99 game, the welcome bonus is automatically credited on your first deposit. To receive it, make sure the bonus option is enabled during registration. For terms & conditions, Terms & Conditions Read more.

No, bonuses cannot be withdrawn directly. To withdraw bonus funds, you must meet the specified rollover requirements — meaning the bonus amount must be wagered a set number of times. Full terms are listed alongside each bonus offer.

After logging in, Voucher page Go to the field and enter your voucher code. If the code is valid, the bonus or discount will be applied to your account automatically. Each voucher code has an expiry date, so make sure to use it in time.

x99 game offers weekly and monthly cashback for regular bettors. A percentage of your net losses over a set period is credited back to your account. VIP members receive cashback at a higher rate.

x99 game offers betting on cricket, football, tennis, badminton, basketball, and 30+ other sports. You'll find all types of betting options including live betting and pre-match betting. For more details, Sports page View.

If a match is fully cancelled, all bets are voided and stakes are refunded in full. Different rules may apply if a match is only partially completed. For each sport's rules Terms & Conditions page are provided.

Live betting lets you place bets in real time while a match is in progress. At x99 game, odds update every moment during live matches. Use live scores and statistics to make smarter betting decisions.

Match Odds page you can view odds for all upcoming matches. Higher odds mean a bigger potential payout, but lower probability. You'll also find a range of betting markets such as match winner, total runs, handicap, and more.

x99 game keeps your personal data protected with 256-bit SSL encryption. Your information is never sold or shared with third parties. To learn more, Privacy Policy Read more.

Login page Click the "Forgot Password?" link. Enter your registered mobile number or email. You'll receive an OTP or reset link. Set your new password and log in.

Change your password immediately and notify the support team. Log out of all active sessions from your account settings. x99 game will never ask for your password via SMS or email — any such message is likely a phishing attempt.

The official x99 game app Download Page Both Android and iOS versions are available. Only download from the official site — downloading from other sources poses a security risk.

If the app won't install on Android, enable "Unknown Sources" or "Install unknown apps" in your device Settings, then try installing again. No special settings change is needed on iOS. If you're still having trouble, Download page View Guide.

First, close the app and reopen it. If that doesn't help, restart your phone. Check whether an app update is available. Clear the cache by going to Settings → Apps → X99 Game → Clear Cache. If the issue persists, contact support.